DATA PROTECTION NOTICE
1. GENERAL
We take the protection of your personal data such as name, address or telephone number very seriously. We safeguard your rights through appropriate technical and organizational measures when recording, processing and using your data. We perform our data processing in compliance with the statutory provisions on data protection. The data protection notices apply to the service offers of PFALZSOLAR GmbH (hereinafter referred to as “PFALZSOLAR”). Links to third party information have been placed on our homepage, the content of which we do not appropriate and consequently do not assume liability for any data protection breaches in other offers.
Data processing representative
PFALZSOLAR GmbH
Franz-Zang-Straße 2
67059 Ludwigshafen
Germany
Phone: +49 (0)621/950 401 0
Telefax: 0621/950 401 99
E-Mail: info(at)pfalzsolar.de
Personal Data
Normally, you can visit our website without us requiring your personal data. Information available from registrations and in the log files are used by us in anonymized form to constantly improve our offers and the content of the website for you and to guarantee proper functioning. No inferences regarding your identity can be made in this context. We specifically store the IP address, browser type and operating system of your computer, the website from which you are visiting us, as well as the date and time of your visit. Personal data such as name, address or e-mail address are only recorded, stored and processed if you contact us or intend to conclude a contract and specify the data necessary for processing.
Contact forms
On our website you have the possibility of quick electronic contact with our company. If you use our contact form your data from the form, including the contact data specified by you there will be stored for processing the enquiry and in the event of follow-up enquiries. The legal foundation for data processing is, depending on the content of your enquiry, the performance of pre-contractual measures or performance of the contract, the safeguarding of our legitimate interests, taking into account your interests worthy of protection (weighing of interests) or your consent.
Contests
In order to participate in our contests, it is necessary for you to provide us with your personal data such as name, address, e-mail address, age and telephone number. We use the data exclusively to determine the winners. The legal foundation for the processing is your consent within the scope of the contest. If you give separate consent for this, we will provide you with additional information on products which may interest you, as well as news from the energy sector. You may revoke your consent at any time at the contact data specified above.
Security of data transmission
Encryption technology (TLS-Transport Layer Security) is used for transmission of the data using a secure server, protecting your data from loss, destruction, manipulation and unauthorized access. The security measures are continuously improved in accordance with technological developments. The browser displays that the transmission of the data is actually being carried out using the encryption technology. Although we make every effort to protect your personal data, PFALZSOLAR is not assuming any guarantee for the security of the information when being transmitted by the customer to PFALZSOLAR.
Duty of care
Please be advised that information received is treated confidentially and protected from third party access. In the case of use of a PC by multiple users the browser window ought to be closed when communication with us has ended.
Use of cookies
When using our website, information may be deposited on your computer in the form of a “cookie”, which automatically recognizes it when you visit the page again. Cookies allow us to customize our websites on the basis of your interests, for example or to store your password, so that you do not have to enter it every time. If you do not want us to recognize your computer, please adjust your In-ternet browser so that it deletes cookies from your computer harddrive, blocks all cookies or warns you, if a cookie is stored.
2. Purposes of data recording and use when concluding contracting, use of service offersS
If you want to use our service offers or conclude a contract, your personal data are processed. They comprise identification and contact data (e.g. last name, first name, address, date of birth, e-mail address, telephone number), order and turnover data (e.g. consumption and billing data) as well as data regarding our communication with you. Where the data is not voluntary, the data are necessary in order to be able to use the service offers or conclude and wind up contracts.
contract execution
We process your personal data for performing pre-contractual measures and for performance of the contract. We use your personal data, for example for payment settlement and billing and where appli-cable for sending payment reminders and communication with you. The legal foundation is the neces-sity of processing within the scope of contract initiation as well as for fulfillment and performance of your contract concluded with us.
inspection of credit rating
Within the scope of the conclusion of the contract we reserve the right, where contractually agreed on in the individual case, to request information on credit rating from information services. For this pur-pose, we send you your personal data (name, address, sex and date of birth) to information services. In the case of negative information, we reserve the right to reject conclusion of a contract. The legal foundation is the safeguarding of our legitimate interest, taking into account your interests worthy of protection (weighing of interests). Our legitimate interest in your credit rating is the reduction of pay-ment default risks.
Advertising and customized product design
We use your personal data to inform you of our own products and services in connection with energy supply (direct advertising). The prerequisite for advertising through a channel other than the mail is your consent or a statutory justification. The legal foundation for advertising is our legitimate interest in informing you about our products and services, taking into account your interests worthy of protection (weighing of interests).
In order to offer you customized products and services, we supplement your personal data by socio-demographic data which we acquire or which are publicly accessible and perform internal evaluations. The legal foundation is our legitimate interest in making you individual offers for products and ser-vices, taking into account your interests worthy of protection (weighing of interests).
PFALZSOLAR as well as the companies belonging to the PFALZWERKE group and any other part-ners of PFALZSOLAR additionally perform evaluations on customized product, service and process design. Your personal data are generally processed in anonymized form. Should an anonymized form not be possible or expedient due to objective reasons, your data will be pseudonymized. The legal foundation is the existence of a legitimate interest, taking into account your interests worthy of protec-tion (weighing of interests). The legitimate interest of PFALZSOLAR, the companies belonging to the PFALZWERKE group and any other partners of PFALZSOLAR is to strategically further optimize products and services as well as advertising measures.
With your consent, companies belonging to the PFALZWERKE group and partner of PFALZSOLAR can offer you its own products and services.
Market research
To the extent that you did not lodge an objection, we will disclose your personal data to market and opinion research institutes so as to enable them to conduct surveys at our assignment. Our goal is to draw conclusions i.a. to brand perception, energy trends and customer preferences through your feedback. The legal foundation for the processing is the existence of a legitimate interest, taking into account your interests worthy of protection (weighing of interests). Our legitimate interest is in the systematic compilation, processing and analysis of data on the energy market for extracting information for strategic and market decisions.
3. Newsletter
You have the possibility of subscribing to our newsletter. Which personal data are sent to us when subscribing to the newsletter are determined by the input mask used for this purpose (e.g. name and e-mail address). The legal foundation of the processing is your consent to receive the newsletter.
Our newsletters contain tracking pixels. This allows for a statistical evaluation of the success or failure of online marketing campaigns to be conducted and for further improvement of the newsletter offer. The evaluation is in anonymized form. No inferences can be made to specific persons.
4. RECIPIENTS OR CATEGORIES OF RECIPIENTS OF PERSONAL DATA
Within PFALZSOLAR the bodies requiring access to your personal data for performing the above purposes are provided it. Any service providers and vicarious agents hired by us may also be given access to personal data for these purposes. Hiring of service providers and vicarious agents is subject to compliance with the statutory provisions and comprises companies in the categories of IT services, customer service, settlement, printed services, information services, collection services, advice and consulting, sales and marketing as well as selected craftsmen and other specialist businesses (such as plumbers) where necessary for performance of the service.
Beyond this, we only disclose information on you if required by the statutory provisions, you have given your consent or we are authorized to issue information. Under these circumstances recipients of personal data may be e.g. other companies or similar institutions to which we disclose personal data to conduct a business relationship with you (e.g. network operator, metering point operator, certifica-tion bodies), auditing companies (e.g. CPAs and auditors), public bodies and institutions (e.g. authori-ties) in the case where it is prescribed by law, a court ruling or official ruling as well as courts, attor-ney or Notaries Public (e.g. in the case of insolvency proceedings). In all cases specified above we ensure that third parties only have access to personal data necessary for performance of the individu-al tasks. Under no circumstances do we sell your data to third parties.
Should we disclose personal data to service providers outside of the European Union (EU) or the Eu-ropean Economic Area (EEA) transmission will only take place if an adequate data protection level has been confirmed for the third country by the EU Commission or there are other adequate data protec-tion guarantees (e.g. EU standard contract clauses). For information on this, please contact our Data Protection Representative under the specified contact data.
5. DURATION OF THE DATA STORAGE AND DELETION OF THE DATA
Your personal data will be deleted if they were recorded or otherwise processed for purposes which are no longer required (e.g. because our contract has terminated), there are no mutual claims and no statutory records preservation duties or other justification bases for storage.
6. Rights of parties concerned
right to objection and revocation of consent given
To the extent that we process your personal data on the basis of “weighing of interests” you may at any time wholly or partially object to the storage or use of your data for the present or future on grounds arising from your special situation without affecting the legality of the storage or processing up to that time. In such a case we will no longer process the personal data unless we can prove grounds for the processing that are worthy of protection, your interests and freedoms prevail or the processing serves the assertion, exercise or defense of legal claims. You have an unrestricted right of objection against any type of processing for the purpose of direct advertising.
The repeal as well as objection to use of your personal data for purposess of market and opinion research is to be addressed to:
PFALZSOLAR GmbH
Franz-Zang-Straße 2
67059 Ludwigshafen
Germany
Phone: +49 (0)621/950 401 0
Telefax: +49 (0)621/950 401 99
E-Mail: info(at)pfalzsolar.de
If you gave your consent to use of your personal data for purposes of direct advertising and subscrip-tion to the newsletter you may revoke it at any time, e.g. through a corresponding link at the end of every advertising e-mail or by contacting your customer service at the contact data specified above. Repeal of consent will be effective for the future and will not affect the legality of the data processed up until the point of the repeal.
The use of our service offers and our online portal as well as conclusion of a contract will still be possible even after exercise of your right of objection and the revocation of consent given.
Right to Data Portability
You have the right to receive personal data you provided to us in a structured, customary and ma-chine-readable format.
Further Rights of Parties Concerned
You have a right of information regarding the stored personal data and further under specific circum-stances defined by law a right to the correction of inaccurate data, restriction of processing (“Blocking”) and deletion.
7. Use of analysis tools
The legal basis for the processing is the existence of a legitimate interest taking into account your interests worthy of protection (weighing of interests). Our legitimate interest is in the improvement and customized design of our website. Please be advised that you can only lodge your appeal against the use of tracking procedures yourself, it cannot be lodged by a central body. For this reason, you will find a statement regarding how you can implement your objection with every tracking procedure.
We use components of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google”.
GOOGLE ANALYTICS
The present website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”, text files stored on your computer which facilitate an analysis of the use of the website by you. The information on your use of this website generated by the cookie is normally sent to a Google server in the US and stored there. The Google tracking codes of this web-site use the function “_anonymizeIp()”, in this way IP addresses are abbreviated within the member states of the European Union or in other states belonging to the Agreement on the European Eco-nomic Area in order to rule out any direct identifiability. The full IP address is relayed to a Google server in the US and abbreviated there in exceptional cases only. At the order of the website adminis-trator Google will use this information to evaluate the use of the website, to compile reports on the website activities and to provide additional services associated with the website use and Internet use for the website administrator. The IP address relayed from your browser within the scope of Google Analytics will not be merged with other data from Google.
You may prevent the storage of the cookies by adjusting your browser software accordingly. Howev-er, please be advised that in this case you might not be able to use the full spectrum of functions of this website.
In addition, this website uses the Google Analytics reports on demographic features, in which data from interest-related advertising by Google as well as visitor data by third party providers (e.g. age, sex and interests) are used. These data are not traceable to a specific person and may be deactivat-ed at any time via display settings.
You may object to the recording and storage of data at any time with effect for the future. By clicking on the button “deactivate”, tracking is fully prevented. In order for the objection to be implemented permanently, your browser needs to accept cookies.
Alternatively, you may object to the data recording through use of a Google Browser Plugins.
GOOGLE RE-MARKETING
This website uses Google Re-Marketing. Google Re-Marketing is an advertising service of Google Inc. (“Google”) with which we can offer you targeted advertising of assumed interest to you on the basis of your user conduct during prior visits to our website. This advertising is only displayed on Google advertising space, either on advertising space of Google Adwords or the Google Display Network.
You can object to Google Re-Marketing in the Google Ad Regulations-Manager or adjust your settings. Alternatively, you can prevent re-marketing through deactivation of cookies in the browser settings.
GOOGLE MAPS
When using our “Google Maps”-ads, Google deposits a cookie for recognizing your computer. If you do not want us to recognize your computer, please adjust your Internet browser so that it deletes cookies from your harddrive, blocks all cookies or warns you before a cookie is stored. The prerequisite for the use of Google Maps is that the IP address of the user is transmitted to Google, as it would not be able to transmit the content to its browser without the IP address. The IP address is consequently necessary for the display of this content. If you deactivate the service of Google Maps, preventing the transmission of your data to Google, please be advised that you will not be able to use “Google Maps” or will only be able to use it to a limited extent.
8. QUESTIONS AND COMPLAINTS REGARDING DATA PROTECTION
If you have any questions or complaints regarding data protection, please contact our Data Protection Representative. Address your concern to:
PFALZWERKE AKTIENGESELLSCHAFT
Data Protection Representative
Wredestraße 35
67059 Ludwigshafen
Germany
E-Mail: datenschutz(at)pfalzwerke.de
Furthermore, you have the right to contact a supervisory body with questions or complaints. The rele-vant supervisory body for us is
Landesbeauftragter für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz
Hintere Bleiche 34
55116 Mainz
Germany
Last Updated: May 2018
